Privacy Policy

Clarion Skin
Effective Date: 01/12/2020

At Clarion Skin, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

Clarion Skin is a beauty salon based in the Northern Beaches, Sydney, offering advanced skin treatments and personalised beauty services. Our commitment is to maintain the privacy and security of your personal data in accordance with the Australian Privacy Act 1988 (Cth) and other relevant laws.

2. What Information We Collect

We may collect and store the following types of personal information:

• Personal Details: Name, email address, phone number, postal address, date of birth.
   
• Medical & Treatment History: Skin concerns, medications, allergies, treatment preferences, and history (as needed for treatment).
   
• Booking Information: Appointment dates and times, service preferences.
   
• Payment Information: Billing details and transaction records (Note: credit card details are not stored by us if processed through a secure payment gateway).
   
• Website Usage Information: IP address, browser type, pages visited, and other analytics via cookies or third-party tools (e.g., Google Analytics).
   

3. How We Use Your Information

We use your personal information to:

• Provide and personalise our services to you.
   
• Book and manage appointments.
   
• Communicate with you regarding appointments, promotions, or updates.
   
• Maintain records for clinical and legal compliance.
   
• Improve our website and customer service experience.
   
• Send newsletters or marketing materials (only with your consent).
   

4. Disclosure of Your Information

We will never sell your information. We may share your personal information:

• With third-party service providers (e.g., booking platforms, payment processors) who help operate our business.
   
• As required by law or regulatory obligations.
   
• With your explicit consent, such as referrals to healthcare professionals.
   

All third-party providers we work with are required to handle your data securely and only for the intended purpose.

5. Data Security

We take appropriate technical and organisational measures to protect your data from misuse, loss, unauthorised access, or disclosure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
   
• Request corrections to your information.
   
• Withdraw consent for marketing communications.
   
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
   

7. Cookies and Website Analytics

Our website may use cookies to enhance your experience. Cookies help us understand website traffic and usage patterns, enabling us to improve our services. You can choose to disable cookies via your browser settings, but this may affect website functionality

8. Marketing Communications

We may occasionally send you marketing emails or SMS related to promotions or services. You can opt-out at any time by clicking “unsubscribe” in any email or replying STOP to any SMS.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website with the revised effective date.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Clarion Skin

36 Evergreen Dr, Cromer. NSW 2099

Email: enquires@clarionskin.com.au

Phone: 0448881008